Friday, 18 January, 2019

Cell Phone Calls In Massachusetts Affected Briefly By CenturyLink Outage

Century Link service disruptions continue but ‘911 calls are completing,’ company says Century Link service disruptions continue but ‘911 calls are completing,’ company says
Lori Graves | 29 December, 2018, 04:40

The outage began Thursday, but it affected more than just Internet customers because many US businesses and even some regular folks, including many in Nebraska, have switched to voice-over-Internet-protocol phone systems that rely on the Internet to transmit business calls.

Linda Johnson of CenturyLink corporate communications emailed The World-Herald on Thursday evening to say the company's technical teams would continue their work until service is restored. While service has been restored in some areas since then, not all systems are back up and running. Other areas of the country also experiencing 911 outages included parts of Missouri, Idaho and Arizona. The Idaho Lottery was unable to sell draw game tickets or validate and pay claims on winning tickets. Whether you're in a vehicle crash, a burning building, or facing a serious medical problem, the last thing you want to hear when you dial "911" is a busy signal.

Lewis County, along with numerous counties across the state, suffered from a 911 outage Thursday evening into the early morning hours Friday due to a CenturyLink glitch.

In addition to disrupting 911 services, the CenturyLink outage also caused outages of Verizon network services in at least two states, New Mexico and Montana.

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"When an emergency strikes, it's critical that Americans are able to use 911 to reach those who can help", said FCC Chairman Ajit Pai in a statement.

"The CenturyLink service outage is. completely unacceptable, and its breadth and duration are particularly troubling", Pai said in a statement. "I've directed the Public Safety and Homeland Security Bureau to immediately launch an investigation into the cause and impact of this outage", he continued.

The telecommunications giant CenturyLink, based in Monroe, La., says the outage began at 8:18 am Eastern Time on Thursday.

As of 3:30 Friday morning, CenturyLink tweeted that it was still working to restore service.

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