Sunday, 16 December, 2018

British Airways website compromised, customer data stolen

British Airways breach sees hackers take-off with customers' payment details British Airways breach sees hackers take-off with customers' payment details
Andrew Cummings | 08 September, 2018, 14:22

"The breach has been resolved and our website is working normally", BA said in a statement. Those affected can expect a call from the company telling them their data was lost and they should contact their banks and follow advice. "No passport or travel details were stolen", British Airways said in a statement posted on its website.

British Airways said on Thursday that it was investigating a theft of customer data from its website and from its mobile application.

We've reached out to British Airways for more information on exactly what was compromised and if it's confident all of that data was stolen but a representative declined to provide more details.

According to the company, which disclosed the data theft today, hackers managed to acquire some information about customers who were booking flights on the airline's mobile app and website.

BA, however, was quick to issue a video of Cruz apologizing to customers for the inconvenience and reassuring them that the firm was working "tirelessly" to resolve the issue as soon as possible.

Customers rushed to social media and helplines after BA urged those who suspect they may have been affected to contact their bank or credit card provider.

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British Airways said that police and other authorities have been notified. Luckily, customer travel plans and passport numbers were not affected.

The biz, which billed itself as the world's favorite airline, said its systems had been compromised for more than two weeks.

British Airways experienced an IT-related crisis in May a year ago when roughly 75,000 passengers were stranded after the airline cancelled more than 700 flights over three days because of system problems.

She said a lack of communication between BA and American Express meant she had to wait hours for her card to be cancelled.

The Information Commissioner's Office (ICO) said it was "making inquiries" about the breach. It is now in damage control mode, contacting affected customers, offering compensation and carrying out internal investigations to understand how it happened.

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