Tuesday, 16 January, 2018

HP recalls 50000 laptop batteries globally citing safety issues

HP Issues Recall of 50,000 Laptop Batteries Due to Fire Risk HP recalls computer batteries over fire risk
Lori Graves | 06 January, 2018, 02:01

HP is recalling lithium-ion batteries for its notebook computers and mobile workstations after learning they may pose burn and fire hazards.

The recall is in response to eight reports of batteries "overheating, melting, or charring", HP says.

HP went on to say that it would pick up the tab for authorized technicians to replace the batteries because many "are internal to the system, which means they are not customer replaceable". "For this reason, it is extremely important to check whether your battery is affected". The batteries were shipped in the computers and workstations sold from December 2015 through December 2017 for approximately $300-$400. This includes the HP Probook 64x (G2 and G3), HP ProBook 65x (G2 and G3), HP x360 310 G2, HP Envy M6, HP Pavilion x360, HP 11 notebook computers, and HP ZBook (17 G3, 17 G4, and Studio G3) mobile workstations.

The voluntary safety recall was initiated this month, with HP offering replacements for affected units.

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Batteries affected by this recall should immediately be put into "Battery Safety Mode". There is a small utility you can download which will check if the battery in your laptop is one of the affected power packs.

Naturally, none of this will come at any cost to the customer, except for the inconvenience of temporarily having your battery disabled.

HP has issued instructions for using its battery validation tool to check if your laptop is impacted.

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