Thursday, 14 December, 2017

Ryanair cancelled flights - Michael O'Leary ADMITS 'this is our mess'

Ryanair said a backlog of annual leave for pilots and cabin crew had contributed to punctuality falling below 80 Ryanair said a backlog of annual leave for pilots and cabin crew had contributed to punctuality falling below 80
Andrew Cummings | 19 September, 2017, 01:13

Ryanair will offer refunds or alternative flights to customers affected by the cancellations.

Des Manning told KCLR Live they've been busy fielding calls about it and thankfully haven't had any of their customers affected yet.

Hannah Maundrell, editor in chief of price comparison site Money.co.uk, says: "It's so disappointing for Ryanair passengers whose flights have been cancelled especially at such late notice".

Alex Neill, a managing director at Which? consumer service, said: "It's vital that passengers who have suffered the nightmare of Ryanair's cancelled flights are now given clear information about what they are entitled to".

"You weren't able to offer me another flight in time for me to get back for work", she wrote.

"We will cancel 40 to 50 flights daily for the next six weeks, less than 2% of our schedule, with a slightly higher number initially, as we begin to implement these cancellations".

However, the Civil Aviation Authority (CAA) says that if an alternative airline is flying there "significantly sooner", then you have the right to be booked onto a different airline. "We have messed up in the planning of pilot holidays and we're working hard to fix that", it said.

The mishap was caused by Ryanair changing its annual calendar.

It said this was due to air traffic control capacity delays and strikes, weather disruptions and the impact of those increased holiday allocations. Another wrote: "So we are in Krakow & #Ryanair cancel our flight home on Monday - what???"

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Ryanair blamed a number of factors for the sudden cancellations including a backlog of staff leave, which must be taken by the end of the year.

"We have to check if all this is respected by Ryanair".

If the re-routed flight arrives at its destination within 2 hours of the original flight (for short haul), 3 hours (for medium haul) and 4 hours (for long haul), Ryanair may reduce the compensation by 50%.

"It is essential Ryanair release full list of flights affected so passengers have time to make arrangements", said a statement from Which?

The airline said it was cancelling flights at airports where it ran the busiest schedules, so it would be easier to place passengers on alternative flights.

Norwegian Airlines also suggested that Ryanair was experiencing a pilot shortage after they confirmed they hired 140 pilots from Ryanair this year.

None have been cancelled on Wednesday but no details have been published for Thursday onwards.

You can apply directly on the Ryanair website for compensation (one claim per booking).

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